Privacy Policy

At Coso.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI-powered social media automation platform.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

What personal data do we collect?

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Payment and billing information
• Social media account access tokens and content
• Usage data and analytics
• Communications with our support team

What is our legal basis for processing?

We process your personal data based on the following legal grounds:

• Contract performance: To provide our services to you as agreed in our Terms of Service
• Legitimate interests: To improve our services, prevent fraud, and ensure security
• Consent: When you have given explicit consent for specific processing activities
• Legal obligations: To comply with applicable laws and regulations

To whom might we disclose your personal data?

We may share your information with third parties in the following circumstances:

• Service providers who assist in operating our platform
• Social media platforms you connect to our service
• Payment processors for billing purposes
• Analytics providers to help us understand usage patterns
• Legal authorities when required by law

We do not sell your personal information to third parties.

How long will we hold your personal data?

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data: